Last updated: 10 November 2026
About this privacy policy
Hairy Piranha Dog Grooming & Microchipping respects your privacy. This policy explains what information we collect, why we use it, who we may share it with, how long we keep it and your rights.
Who is responsible for your information?
For UK data protection law, the controller is Michele, trading as Hairy Piranha Dog Grooming & Microchipping. Contact us about privacy at:
Wetherham Boarding Kennels, St Tudy, Cornwall
hairypiranha@gmail.com
+44 7794 431080
What personal information we collect
When you send an enquiry through the form on our Contact page, phone or email us, we collect your name, contact details and what you tell us in your message, along with appointment and payment records for the services we provide.
Where relevant to the service, we also record information about your dog, such as their name, breed, age, grooming needs and anything you tell us about their health, behaviour or temperament. For microchipping, we record the owner and animal details needed to register the chip.
Why we use it and our lawful bases
- Enquiries and quotes — steps you ask us to take before entering into a contract.
- Providing grooming and microchipping, and managing appointments — performance of a contract.
- Microchip registration — performance of a contract and compliance with legal obligations on microchipping.
- Payments and accounts — performance of a contract and compliance with legal (tax) obligations.
- Customer service and records — our legitimate interest in running the business properly and dealing with questions or complaints.
We do not send marketing, and this website does not use analytics or advertising tracking.
Who we share information with
- Peddymark and Animal Tracker, the microchip database services we use, to register microchips.
- PawSuite, which provides our online enquiry form and receives the details you enter in it.
- Google (Gmail), which provides our email.
- Our website hosting provider, which processes technical information such as IP addresses when the site is visited. The site's fonts come from Google Fonts, and the map comes from Google Maps if you choose to show it.
- Accountants and professional advisers where needed.
We may also disclose information where required by law or to establish or defend legal claims.
International transfers
Some of our suppliers, such as Google, may process personal information outside the UK. Where this happens, they rely on safeguards required by UK data protection law, such as UK adequacy regulations or approved contractual clauses.
How long we keep information
We keep information only as long as reasonably needed: enquiries that don't lead to a booking are deleted when no longer needed; customer and dog records are kept while you remain a customer and for a reasonable period afterwards; financial records are kept for as long as tax law requires (normally six years).
How we protect information
We use appropriate measures to protect personal information. No internet-based system can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your information, to data portability, or to object to processing. Contact us using the details above; we may need to confirm your identity.
Complaints
Please contact us first. You also have the right to complain to the Information Commissioner's Office — see ico.org.uk.
Cookies
See our Cookie Policy.
Links to other websites
We are not responsible for the privacy practices of other websites we link to.
Changes to this policy
We will update this policy when our website, suppliers or use of personal information changes. The latest version and date will be shown here.